1. Introduction

This Shipping Policy outlines how Maharaj’s Wholesalers delivers products purchased through our online store. By placing an order, you agree to the terms set out below.

2. Delivery Areas

  • We currently deliver nationwide within South Africa.
  • Deliveries to remote or outlying areas may take longer and may incur additional charges.

3. Processing Time

  • Orders are processed within 1–3 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.

4. Shipping Methods

We use reputable third-party courier services to ensure reliable delivery.

  • Standard Courier Delivery (door-to-door)
  • Economy Delivery (for less urgent orders, where available)

Shipping methods may vary depending on your location.

5. Delivery Timeframes

Estimated delivery times:

  • Major cities: 2–5 business days
  • Regional areas: 3–7 business days
  • Remote areas: 5–10 business days

Please note: Delivery times are estimates and may be affected by factors beyond our control (e.g., weather conditions, courier delays, strikes).

6. Shipping Costs

  • Shipping fees are calculated at checkout based on your location and order size/weight.
  • Promotions such as free shipping may be offered from time to time and will be clearly stated.

7. Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email or SMS.
  • You can use this number to track your delivery with the courier service.

8. Delivery Requirements

  • Please ensure that the delivery address provided is accurate and complete.
  • Someone must be available at the delivery address to receive the parcel.
  • The courier may require a signature upon delivery.

9. Failed Deliveries

If delivery is unsuccessful due to:

  • Incorrect address
  • No one available to receive the parcel
  • Refusal to accept delivery

The parcel may be returned to us, and additional delivery charges may apply for re-shipment.

10. Risk and Ownership

  • Risk in the goods passes to you upon delivery.
  • Ownership of the goods remains with Maharaj’s Wholesalers until full payment has been received.

11. Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Notify us within 48 hours of delivery.
  • Provide photos and your order number for verification.

We will investigate and arrange a replacement or refund where applicable, in line with the Consumer Protection Act (CPA), 2008.

12. Delays

While we aim to deliver within the estimated timeframes, Maharaj’s Wholesalers is not liable for delays caused by:

  • Courier service disruptions
  • Natural events or unforeseen circumstances
  • High order volumes during peak periods

13. International Shipping

  • Currently, we do not offer international shipping.
  • This policy may change in the future.

14. Contact Information

For any shipping-related queries, please contact us:

  • Email: contact@maharajswholesalers.co.za
  • Phone:  063 323 4732

By placing an order with Maharaj’s Wholesalers, you agree to this Shipping Policy.