1. Introduction

At Maharaj’s Wholesalers, we are committed to customer satisfaction. This Returns and Refunds Policy is designed in accordance with the Consumer Protection Act (CPA), 2008 of South Africa and outlines your rights and our obligations regarding returns, exchanges, and refunds.

2. General Returns Policy

You may return eligible products subject to the conditions below:

  • Items must be returned within the specified return period.
  • Products must be unused, in original condition, and in original packaging.
  • Proof of purchase (invoice or order number) is required.

3. Cooling-Off Period (Online Purchases)

In terms of South African law:

  • You have the right to cancel your online order within 5 business days of receiving the goods.
  • The item must be returned unused and in its original packaging.
  • Return shipping costs may be for your account unless the item is defective or incorrect.

4. Defective or Damaged Goods

If you receive a defective, damaged, or incorrect item:

  • Notify us within 48 hours of delivery.
  • Provide clear photos and order details.

In line with the CPA, you are entitled to:

  • A repair, replacement, or refund (your choice where applicable)
  • Return shipping costs covered by Maharaj’s Wholesalers

5. Incorrect Orders

If you receive the wrong product:

  • Contact us within 48 hours
  • We will arrange collection and deliver the correct item at no additional cost

6. Non-Returnable Items

Due to hygiene and safety reasons, the following items may not be eligible for return:

  • Opened or used spices
  • Opened incense products
  • Perishable goods
  • Any item not in its original condition

7. Refund Process

  • Refunds are processed after inspection of the returned item.
  • Approved refunds will be issued via the original payment method where possible.
  • Refunds may take 5–10 business days to reflect, depending on your bank or payment provider.

8. Exchanges

  • Exchanges are subject to product availability.
  • If the requested item is unavailable, a refund or alternative product may be offered.

9. Return Shipping

  • Customers are responsible for return shipping costs unless:
    • The item is defective
    • The item is incorrect
    • The return is due to our error

We recommend using a trackable shipping method, as we are not responsible for lost returns.

10. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your bank or payment provider
  3. If the issue persists, contact us directly

11. Abuse of Policy

We reserve the right to refuse returns or refunds where:

  • There is evidence of misuse or abuse of the policy
  • Items are returned damaged due to misuse
  • The return conditions are not met

12. Contact Information

For returns or refund queries, please contact us:

  • Email: contact@maharajswholesalers.co.za
  • Phone:  063 323 4732

By purchasing from Maharaj’s Wholesalers, you agree to this Returns and Refunds Policy.